Last Updated: 09/10/2023
Thank you for shopping at KritikaGori. We want to ensure that you have a satisfying shopping experience, and our Return & Refund Policy is designed to provide clarity on the process of returning items and seeking refunds.
1. Returns:
a. Eligibility: We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
b. Initiating a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and details about the item you wish to return. We will guide you through the return process.
c. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.
2. Refunds:
a. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. Refund Criteria: Refunds will be issued for the cost of the item(s) returned, excluding any original shipping charges. We reserve the right to refuse refunds for items that do not meet the return eligibility criteria.
c. Credit Method: Refunds will be credited back to the original method of payment.
3. Exchanges:
a. Product Exchange: If you received a defective or damaged item, please contact us immediately. We will arrange for an exchange and cover the shipping costs.
4. Non-Returnable Items:
a. Certain items are non-returnable, including personalized items, intimate apparel, and items marked as final sale.
5. Cancellations:
a. If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
6. Contact Us:
If you have any questions about our Return & Refund Policy, please contact us at [email protected].
We appreciate your trust in KritikaGori, and we are dedicated to making your shopping experience enjoyable. Thank you for choosing us for your fashion needs.